1.800.431.5880 | Service 
| Repair: PENTAX or Third Party? |
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There is nothing more important than putting the highest quality instruments in your hands. We also realize when a Third-Party Service Provider repairs your PENTAX equipment, and they do not use our OEM parts or technologies, the quality of your endoscope and our reputation is on the line – and so could be, more importantly, the level of patient care provided.
We believe PENTAX is the first – and best choice- for maintenance and repair on all PENTAX equipment. The technicians at each of our service facilities are employed and certified by PENTAX to perform expert repairs on your equipment. PENTAX service centers are operated under FDA-regulated guidelines and the most current PENTAX engineering, manufacturing and safety guidelines to ensure the quality and integrity of each and every repair. Each time you send your instrument to us for repair, it is returned back to you in its original manufacturer’s quality. It is the only way to assure the same exacting engineering and cutting-edge technology that originally helped you to decide upon investing in PENTAX. After all, lives can depend on your equipment being the best it can be. Did you know that it is a common practice by many Third-Party Service Providers to re-use internal endoscope parts that have been exposed to chemical or biological fluid invasion? This is done simply because they have no access to PENTAX OEM parts, and therefore, cannot replace these parts. Would you buy a car that you knew was in a flood or a hurricane? It’s easy to quick fix the surface and offer rock bottom prices. Why not? The car runs well at first but after a short time, the real effects of the original damage take effect. Sure, it might seem cheaper or more convenient short-term to use a Third-Party Service Provider. But our experience has proven that third-party servicing of high-end OEM technology costs more over the long haul – more in terms of dollars spent, frequency of repair and the added costs of increased downtime. A PENTAX scope is always a PENTAX, but only if you choose to maintain it with those who brought you the technologies in the first place. Maximize YOUR investment and the longevity of your equipment by choosing only PENTAX repair and maintenance. We are so confident in our repair process and our pricing that we encourage you to bring us your quote from ANY Third-Party Service Provider. We will evaluate your instrument, assess their offering, assure you of the value we represent, and meet or BEAT their pricing. Maximizing quality. Minimizing repair costs. Your partner. |