Why PENTAX Medical Service?

  • Expertise you can trust

    You can rest assured that your PENTAX Medical equipment is being serviced by the people who built it and know it best. With expert knowledge of both the latest PENTAX Medical technology and safety requirements, our service technicians are qualified to carry out any and all maintenance and repair that might be required.

  • Genuine parts for 100% performance and compliance

    Your PENTAX Medical equipment comes with manufacturer parts that are engineered to function perfectly with one another and have gone through a rigorous validation process. Only PENTAX Medical Service uses genuine PENTAX Medical replacement parts, maintaining and restoring your equipment to its original performance specifications. Plus, parts are backed by our OEM warranty.

  • Tailored repair technology and processes

    PENTAX Medical Service technicians have a range of exclusive diagnostic equipment, tools, jigs, procedures and quality control tests designed specifically for maintaining and repairing your PENTAX Medical instrumentation. This helps ensure the highest standard of work and patient safety and contributes to reduced turnaround times.

  • Inspected service facilities

    PENTAX Medical Service repairs are performed in facilities subject to regulatory inspection (certified according to ISO 13485) as well as to strict internal PENTAX Medical disinfection and safety policies and controls.

  • Safety-tested materials

    To ensure repaired endoscopes won’t adversely affect patients, we use only direct and indirect patient contact components, parts, glues, adhesives and lubricants that have been thoroughly tested for biocompatibility to avoid cytotoxicity, irritation and sensitization.

  • Protection from cross-contamination risk

    PENTAX Medical Service ensures that repaired endoscopes support OEM manual cleaning and reprocessing claims and, therefore, do not pose a safety issue to your patients.

  • Fast turnaround and industry-leading loan program

    We provide fast repairs in combination with the premier loan instruments program in terms of fleet size and fill rate to help you maintain uptime and avoid asset over-utilization. In addition, some of our service contracts include a loan scope held in your unit for immediate use. That means, you can schedule and care for patients with complete confidence.

  • Preventive maintenance inspections

    Our on-site preventive maintenance inspections identify and resolve issues before they impact your equipment’s performance. This helps further reduce unplanned downtime, keep costs in check and assure patient safety.

  • Support to optimize your operations

    With PENTAX Medical as your service partner, you’ll receive proactive and ongoing added-value support to make your operations more effective and efficient. Our offerings include GI unit analysis, repair history reviews, equipment utilization analysis and training in the care and first-line maintenance of endoscopy systems.