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The PENTAX Service Platform is creating an exciting new paradigm in customer services. Our mission in service is to assist you in achieving the optimal performance and efficiency from your PENTAX equipment. We have consolidated our Service Centers and expanded our On-Site Services to support you with a level of technical expertise and individualized service that is second to none.

With the introduction of the revolutionary PENTAX EPK-i processor, we are taking the PENTAX Service Platform to an unprecedented level of integrated technologies and value-added services. For the first time, information about your actual equipment usage can be automatically captured and formulated into a proactive plan for scheduled maintenance. At your request, PENTAX technicians can use a secure internet connection to log into your EPK-i processor remotely and assess your equipment in real time. And the PENTAX i-Suite of applications and EPK-i network architecture transform statistical data captured during procedures into information that you can use to more effectively manage your business.

     
    

The PENTAX Service Platform - your best option for all of your equipment maintenance needs, and the only choice for advanced technologies that focus on your efficiency so that you can focus on patient care.
 
Repair Services

The PENTAX commitment to high quality maintenance and repair services starts with our team of highly skilled service technicians, and includes detailed service inspections, competitive pricing, expert maintenance of your endosocopic instruments and video equipment, and responsive customer care. And you can be assured that only equipment repairs performed by PENTAX are guaranteed to meet original PENTAX engineering specifications using only original PENTAX parts.
Customer Service

Our goal is to provide you with a new benchmark in Customer Service. Whatever your needs, from arranging repair quotations and providing loaner instruments, to tracking your shipments or answering your questions and concerns, PENTAX Customer Service is your primary point of contact to the PENTAX Service Platform. Wherever you are located throughout the U.S., our Customer Service Representatives are available during regular business hours from Monday through Friday, 8 AM to 8 PM, EST., and are always on call to assist you.






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Technical Support

When you call the PENTAX 24/7 Technical Support Hotline, you will be connected with a qualified Technical Support Representative. With individual expertise and direct access to certified technical and engineering resources, the PENTAX technical support staff will work with you to resolve your technical concern to your satisfaction.

Our service center facilities maintain a running copy of every supported PENTAX processor and software platform in clinical use. This enables our technical support staff to simulate your situation in our own environment in order to expedite the assessment and resolution of your technical concern.

With the PENTAX 24/7 Technical Support Hotline, PENTAX is always on call to address your technical service needs.

Installation Services

From conceptual design and technical specification, to physical installation and operational validation, resources from all areas of the PENTAX Service Platform come together to support every aspect of your installation.

Contact Information

Service email:
service@pentaxmedical.com

Camera Service:
www.pentaximaging.com

Customer Service
(800) PENTAX-3
(800) 736-8293

Sales
(800) 431-5880

24/7 Technical Support Hotline
(866) PENTAX-1
(866) 736-8291

NEW JERSEY
Montvale Service Center
PENTAX Medical Company
102 Chestnut Ridge Road
Montvale, NJ 07645-1856
(800) 431-5880
(201) 571-2300

TEXAS
Houston Service Center
PENTAX Medical Company
8934 Kirby Drive
Houston, TX 77054-2810
(800) 678-7556
(713) 664-4095

 
 

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Loaner Equipment Program
  

 

The PENTAX Loaner Equipment program helps support your case schedule while your own equipment is being serviced. Simply request a loaner instrument while making arrangements with PENTAX Customer Service for your repair, and a loaner instrument will be shipped to you, typically within 24-36 hours.
 
Service Portal
  


PENTAX will soon release the on-line PENTAX Service Portal. The information presented here will come directly from our SAP Enterprise system, refreshed nightly to provide you visibility to the progress and current status of your equipment repair. Secured access to this proprietary information will be provided to you free of charge for your convenience.

Repair Order Status
See the progression of your instrument through the PENTAX repair process.

Loaner Equipment Status
Manage the use and return of PENTAX loaner equipment issued to your account.

 
On-Site Services
  


PENTAX provides a skilled team of Territory Service Representatives located strategically throughout the country to be highly responsive to all of your on-site service needs. This team offers on-site preventive maintenance services, assessment of your equipment handling procedures, and hands-on training and guidance to your reprocessing and sterilization staff, all with a focus on maintaining productive use of your PENTAX equipment. In addition, the PENTAX On-Site Service Team of certified technicians will travel to your location when needed to investigate and resolve any concern with the operation of your PENTAX equipment.

 
Service Plan
  


The PENTAX Service Plan provides an effective way to budget and manage your service needs while ensuring a consistent record of high-quality maintenance for your PENTAX equipment. Our service plan features a comprehensive list of options to tailor the plan to meet your individual needs.

PENTAX takes an active role in tracking your equipment usage and maintenance trends in an effort to understand and help manage your repair costs. Periodic review of your utilization provides the opportunity for corrective and preventive actions to maximize the value of your service plan.

If you should decide not to participate in the advantages of a PENTAX Service Plan, you can still ensure the integrity of your PENTAX equipment by choosing PENTAX repair services on an as-needed basis. Simply contact your PENTAX Customer Service Representative to arrange for a repair quotation.

For additional information, please contact your
PENTAX Customer Service Representative at (800) 736-8293.

The PENTAX name and logo, EPK-i name and logo, PENTAX i-FLEX, PENTAX i-STAR, PENTAX i-DEF, PENTAX i-TRAC, and PENTAX i-DOC are trademarks or registered trademarks of PENTAX of America, Inc. Copyright © 2007. All rights reserved.

Specifications are subject to change without notice, and without any obligation on the part of the manufacturer.

About Us | Contact Us | Sales (800) 431-5880 | Technical Support (866) 736-8291 | © 2007 PENTAX of America, Inc. All rights reserved.
Sales: sales@pentaxmedical.com | Service: service@pentaxmedical.com | Camera Service: www.pentaximaging.com