Image Troubleshooting 

• No image on monitor

  No image on monitor
  Possible Causes Processor power is not on Monitor power is not on Scope is not properly connected to processor Lamp on processor is not turned on Lamp is burned out Cables running from processor to monitor are damaged or improperly connected Incorrect input on front of monitor is selected Printer is not turned on (if wired through some models of printers) Scope CCD is damaged
  Possible Solutions Turn processor power/switch on Turn monitor power/switch on Ensure scope is properly connected and locked into processor Turn lamp on Check to see if lamp ignites when lamp switch is turned on. If not, the lamp may need replacement Inspect cables between processor and monitor to ensure that they are properly connected and not damaged. Cable may require replacement. If a secondary cable is connected (i.e. S-Video), change monitor input selector to the appropriate alternate input Ensure that input button on front of monitor is consistent with the input jack that the input cabling is connected to at the back of the monitor Turn the printer on Send scope in for repair

• Image is too dark

  Image is too dark
  Possible Causes Brightness setting is too low Light guide fibreoptic bundle is damaged Processor is on "Peak" or "Cent" setting Processor is on "Manual" setting Debris is covering the distal end of the scope Lamp is beyond useful life and beginning to burn out Scope CCD is damaged
  Possible Solutions Increase brightness setting Check distal end of the scope to ensure light is coming out of all "headlights" -if not, scope needs to be sent in for repair Select "Average" setting Select "Auto" setting Clean the distal end ("tip") of the scope Check lamp meter to confirm hours used. If over warranty period, lamp may need replacement Send scope in for repair

• Image brightness is not adjusting properly (either too bright or too dark) throughout procedure

  Image brightness is not adjusting properly (either too bright or too dark) throughout procedure
  Possible Causes Brightness settings on processor are incorrect X-Lum is on Light guide fibreoptic bundle is damaged Iris assembly not functioning properly
  Possible Solutions Select "Auto" and "Average" settings Turn X-Lum off Check distal end of the scope to ensure light is coming out of all "headlights" - if not, scope needs to be sent in for repair Send processor in for repair

• Image colours are not accurate

  Image colours are not accurate
  Possible Causes Settings on processor are incorrect Colour settings on monitor are incorrect Scope has not been properly white-balanced Cables running from processor to monitor are damaged or improperly connected Lamp is beyond useful life and beginning to burn out
  Possible Solutions Return processor colour settings to the neutral ("0") position Return monitor colour settings to the neutral ("0") position White-balance the endoscope (does not apply to RGB technology) Inspect cables between processor and monitor to ensure that they are properly connected and not damaged. Cable may require replacement. If a secondary cable is connected (i.e. S-Video), change monitor input selector to the appropriate alternate input Check lamp meter to confirm hours used. If over warranty period, lamp may require replacement

• Image colour is black and white

  Image colour is black and white
  Possible Causes "IR" setting on processor may be selected Scope is not properly connected to processor Scope CCD is damaged Scope timing needs adjustment
  Possible Solutions Ensure that the "Colour" setting and not the "IR" setting is selected (not applicable on all models) Ensure scope is properly connected and locked to processor Send scope in for repair Send scope in for repair

• Image definition / resolution is poor

  Image definition / resolution is poor
  Possible Causes Scope has not been properly white-balanced Scope is not properly connected to processor Enhancement setting on processor is incorrect Contrast setting on monitor is incorrect Lamp is beyond useful life and beginning to burn out The video endoscopy image is being affected by other high voltage medical equipment (i.e. APC machine) in the procedure room Cables running from processor to monitor are damaged or improperly connected Scope CCD is damaged
  Possible Solutions White-balance the endoscope (does not apply to RGB technology) Ensure scope is properly connected and locked into processor Ensure that enhancement setting is "On", and on either the "Medium" or "High" setting - as preferred (not applicable on all models) Return monitor contrast settings to the neutral ("0") position Check lamp meter to confirm hours used. If over warranty period, lamp may require replacement Connect a grounding cable to your endoscope. Ensure that the endoscopy equipment and any other high voltage equipment are connected to separate circuits. An isolation transformer may be required. Position equipment as far apart as possible in the procedure room Inspect cables between processor and monitor to ensure that they are properly connected and not damaged. Cable may require replacement. If a secondary cable is connected (i.e. S-Video), change monitor input selector to the appropriate alternate input Send scope in for repair