Minimizing Risks
PENTAX Service knows that minimizing risk is the first step to achieving lower costs, fewer errors, and optimized efficiency in the medical community. Instead of archaic service models that simply cover repairs, our goal is to help healthcare facilities remain proactive in their efforts to maintain devices to reduce preventable risks. That’s why we’ve devoted substantial resources, technology, and training to help your facility improve patient care while safeguarding your bottom line.
The ServiceWorks program is built on a foundation of holistic support with the help of expert guidance, certified inspection control specialists, regular maintenance inspections, and a shared risk and savings program to ensure the highest quality service at the lowest possible cost for your facility.
Flexible Contract With Rewards for Proper Equipment Care
Throughout the course of your service contract, the needs of your facility may change. That’s why PENTAX is building the industry’s most aggressive service-cost reduction program with flexible repair contracts and rebates for optimized equipment care and maintenance. Our shared risk and saving program is an industry first, fully-capitated service package complete with rebates for service underutilization.
The Flexible Repair Contract Includes:
With our shared risk and joint savings program, you can earn a rebate up to 80% of any unused contract deposit towards the purpose of a renewal agreement. We pass the savings of properly cared for equipment on to you.
Unlimited Repair Coverage
Regardless of the cause of damage
Automatic 20% Discount
On all contract repairs
Discounts on Reprocessing And Cleaning Accessories
Designed and validated for use with your PENTAX Medical scopes
Electronics Coverage
Including video processors and light sources at no extra charge
Tracked Service Utilization
Complete transparency you can trust
Equipment Mix Adjustments:
Trade‑in underutilized endoscopes for models that you need
Avoid Preventable Errors
Endoscopic equipment errors can create significant liabilities that can cripple healthcare systems. PENTAX Medical focuses on helping you avoid escalating service costs and dangerous cross-contamination events by providing you with the tools you need to properly care for devices. With our expert guidance, you can ensure your facility is fully trained on best practices to prevent damage and increase the life of your equipment.
Our Proactive Approach: Daily Repair Code Reporting
Get instant notifications when preventable repairs are discovered and training resources to ensure proper use in the future.
How it works:
Damaged scope received by PENTAX ServiceWorks™ Repair Center
1. Scope error alert is received via email
2. Facility tracks specific staff member
3. Staff member is retrained on proper scope care and handling
4. Risk of future scope damage is effectively minimized & escalating costs are reduced
Working Harder For You: Expert Training
At Installation
Your staff will receive detailed care and handling training focused on:
preventing wear and tear to optimize patient care and reduce costs for your facility
proper equipment-use and best practices in reprocessing, utilization, storage, and maintenance
Ongoing Support
With your ServiceWorks One contract, PENTAX Medical provides:
bi-annual on‑site equipment maintenance inspections
additional on‑site training upon request
Preventing Cross-Contamination
Most cases of microbial transmission via contaminated scopes are due to non-adherence to reprocessing guidelines. Despite these guidelines, reprocessing lapses continue to be a widespread concern and can lead to increased patient morbidity and mortality.
At PENTAX Medical, our team of Certified Infection Control Specialists are dedicated to providing healthcare facilities with the tools and knowledge they need to understand and address the internal and external factors that affect instrument cleanliness. By utilizing evaluations, “train the trainer” methodologies, and regular in-servicing, PENTAX Medical makes it a priority to ensure adherence to our reprocessing best practices and IFUs for the sake of your patients and your facility.
Exceeding Expectations
PENTAX Medical designed the ServiceWorks One program from the ground up with the goal of seamless integration and optimized workflows in mind.
Actionable Service Analytics
Daily preventable repair event notifications
Regular utilization reporting for general updates
Resources to enforce proper care and handling
Annual Equipment Mix Optimization
Non-specialty instrument exchanges
Ensures equal usage/wear of all instruments
Equipment Dependability/Uptime Assurance
Exact model loaner instruments during repairs
Loaner protection ensures unit uptime if an endoscope is damaged
Repair exchange program for ASCs
Expert Guidance And Certified Inspection Control Specialists
Provides evaluations and risk assessments
Train-the-trainer methodologies to educate staff
In-service training reinforcement
Targeted care/handling training at installation and annually to fulfill competencies
Bi-annual equipment maintenance inspections
Additional on‑site training as needed
