ServiceWorks Overview
REINVENTING SERVICE. EXCEEDING EXPECTATIONS
Healthcare places the safety of the patient above all else, yet traditional reactionary service models of endoscopic equipment focus on repairs rather than getting ahead of possible risks. Damaged equipment can result in serious liabilities—disrupted workflows, escalating costs, and most importantly, patient safety.
That’s why we created ServiceWorks™—a comprehensive service program that helps you proactively minimize risk. We devote significant resources to support you and help you get ahead of preventable errors, improve patient care, optimize your processes, and safeguard your bottom line.
 | | PREVENT ERRORS - Immediate communication of preventable endoscope damage
- Train-the-trainer methodologies ensures the competency of your staff
- Quarterly maintenance inspections ensure proactive minor equipment adjustments
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 | | PROTECT PATIENTS - Access to Certified Infection Control Specialists—the experts in equipment cleaning and disinfection
- Facility best practices training
- Risk assessment, evaluations, and strategies to help you provide safer patient care
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 | | OPTIMIZE OPERATIONS - Exact model loaner instruments guarantee unit uptime while ensuring the same standard of care for all patients.
- Available industry-leading analytics with seamless integration and automated scope tracking through endoPRO iQ®
- Annual equipment mix optimization allow you to exchange your underutilized model for the ones you need
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 | | REDUCE COSTS - Unlimited repair coverage
- 20% discount on all contract repairs
- Rebates for service underutilization
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